Describe your volunteer program.
Hastings Family Service has just over 400 active volunteers. Volunteers are an integral part of all of our program areas, including the Market Food Shelf, Rivertown Treasures Thrift Store, Meals on Wheels, Just Friends volunteer transportation program, and our seasonal programs providing school supplies and Project Share holiday assistance. We also utilize volunteers to staff our client reception area, Donation Center,to complete data entry,building maintenance, and other special projects.
What is your role?
I am responsible for bringing new volunteers on board, scheduling, volunteer communications, and ongoing training.
How did you get involved in Volunteer Management?
I have worked for non-profit organizations for just over 18 years, many of those years working closely with volunteers, so it was a natural progression. When the opportunity to work as the Volunteer Coordinator for an organization I have supported for many years came up, I couldn't pass it up!
What does it mean to you to be a MAVA member?
I appreciate being a part of an organization that shares best practices and encourages innovation. We can learn so much from each other to better our programs and ourselves professionally.
Can you recall a time when being a MAVA member directly impacted your work in your organization? What were the outcomes of MAVA’s impact?
Hastings Family Service was certified as a Service Enterprise in 2015 and we are currently renewing our certification. It has been transformational in how we work as an organization.We are using volunteers at a higher level and have incorporated volunteers into many of our foundational practices, such as our strategic plan and every job description.
Do you have any advice for new MAVA members/leaders of volunteers?
Building relationships is the most important thing you can do. Take time every day to talk with your volunteers and get to know them.