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Service Enterprise Updates

Polly Roach

Achieving Recognition as a Service Enterprise

Congratulations and welcome to our newest Service Enterprise: Second Harvest North Central Food Bank.  They join their hunger-fighting colleagues at Second Harvest Heartland, Channel One Regional Food Bank, Catholic Charities of the Diocese of St. Cloud, Community Aid Elk River (CAER) Food Shelf, Family Pathways, Interfaith Outreach & Community Partners, Neighborhood House, Neighbors Inc., and White Bear Area Emergency Food Shelf, as well as 37 other Minnesota organizations, in being recognized as Service Enterprises.  If you are interested in taking your organization’s volunteer engagement to the next level and increasing your impact on the clients, constituents and communities you serve, visit the Service Enterprise section of the MAVA website, or contact Polly Roach at

Continuing Excellence with Service Enterprise

MAVA congratulates the Minnesota Historical Society (MHS) on meeting the rigorous standards required to maintain Service Enterprise status after completing the initial three year certification period and undergoing the reassessment and review process required to continue this recognition.  Organizations maintaining Service Enterprise certification must demonstrate their commitment to high standards and continuous improvement; in the case of the Historical Society, one example of their efforts to advance volunteer involvement at the organization emerged from a partnership between staff and a skilled volunteer.  This team developed a Volunteer Program Scorecard to assess volunteer efficiency, effectiveness and engagement throughout all of their sites.  One of the first organizations to achieve certification in Minnesota, MHS continues to be a trailblazer in innovation and improvement.

Building Skills and Resources for Service Enterprises

MAVA and HandsOn Twin are pleased to announce a unique training and development opportunity for Service Enterprise organizations and those working to achieve certification – a full day workshop on “Leading With Authenticity”, presented by IBM consultants Joan Hogan and Larry Pastor.  This team-based workshop is designed to help participants become more authentic leaders through offering the tools and concepts needed to enhance leadership legitimacy by building honest relationships.  The workshop takes place on Tuesday, August 21st, in St. Paul; for more details and registration, visit the MAVA website.  This workshop is provided at a nominal cost through the generosity of IBM; spaces are limited, so register now.


Points of Lights has just unveiled a new way to support organizations working toward gaining or maintaining Service Enterprise certification – the online Service Enterprise Resource Library.  On this site, you'll be able to find resources to help you navigate your Service Enterprise transformation, including research, articles, guides and best practice examples.  Resources are organized according to the ten Service Enterprise characteristics to make it easy to find the ideas and tools you need.