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Windam learned about MAVA and membership through UGM. He attended the Volunteer Impact Leadership Training Series and connected with volunteer managers like himself. MAVA helped him grow professionally by creating and building a robust volunteer program. For example, Windam recruits volunteers through multiple channels such as HandsOn Twin Cities and local churches, and uses a skills-based approach when matching volunteers with UGM position and needs. He retains his volunteers by providing orientations and assessing whether volunteers are satisfied in the roles, and by helping them grow. Last, Windam recognizes his volunteers whether it’s sending a handwritten note or UGM’s annual volunteer recognition dinner.