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Reimagine Volunteer Engagement

What is a Service Enterprise?

Organizations that excel at leveraging the skills and talents of volunteers in their core operations are known as “Service Enterprises.” These organizations are proven to be more adaptable, sustainable and capable of scaling their impact in comparison to peer organizations.

Research by the TCC Group shows that organizations operating as Service Enterprises are better led, better managed and produce the same impact at almost half the median budget as their peers.

Service Enterprise Initiative in Minnesota

MAVA excited to partner with Points of Light to offer Minnesota organizations access to the Service Enterprise Initiative (SEI).

This holistic change management approach helps organizations position volunteers as a strategic resource to build their capacity, increase return on volunteer investment and better achieve their social mission.

Through SEI training, you have access to:

- A research-based assessment of existing organizational volunteer engagement practices
- Up to 16 hours of team-based change management training offered in a cohort model with 4 to 8 other organizations
- Individualized coaching to address unique organizational opportunities and challenges
- National certification signifying the organization’s commitment to and proficiency in appropriately leveraging the time and skills of volunteers to meet the social mission of the organization

Ready to get started?

The next Service Enterprise cohort will be offered in Winter 2022; applications are accepted at any time. Click here for details.  

To learn more about Service Enterprise in Minnesota, contact Polly Roach ( Find out about the impact of Service Enterprise on one participating organization by reading What Happens When Volunteers Are No Longer a "Nice to Have" but Instead a Strategic Investment, written by Valerie Jones from the College of Saint Benedict.

Learn more about Service Enterprise nationally by visiting the Points of Light website; to find out about the difference Service Enterprise is making across the country, read Transforming Organizations Through Strategic Volunteer Engagement.

Upcoming Service Enterprise Opportunities


Participating Organizations

The following 47 Minnesota organizations have achieved Service Enterprise certification, which is valid for three years; * indicates organizations that have maintained their Service Enterprise status for another three years after earning their initial certification. For an interactive map of Minnesota's Service Enterprises, click here.

Agate Housing and Services
Age Well Arrowhead
Amherst H. Wilder Foundation
American Indian Family Center
Animal Allies
CAER Food Shelf

Thank you to ServeMinnesota and AmeriCorps for providing
support for this initiative through the Volunteer Generation Fund.