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   Presentation Descriptions

Below are the descriptions for each presentation, organized by the breakout time.  To help you decide which presentation is right for you, under each breakout, the presentations are organized by track. The tracks offered are: 

     - Capacity Building

     - Core Competencies

     - Diversifying Engagement

     - Funder Focus: Investing in Volunteer Engagement

     - Impact and Evaluation

     - National Strategies

     - Positioning the Profession

     - Professional Development

     - Volunteer Impact Leadership Series

Please note, during registration you will be prompted to select which presentations you would like to attend.


   
Accordion Widget
Breakout 1 - Wednesday, July 26: 2:15 pm - 3:45 pm
Breakout 1 - Wednesday, July 26: 2:15 pm - 3:45 pm
 
Track: Capacity Building

Applying the All Quadrant Model to Volunteer Engagement
Sue Carter Kahl, President | Sue Carter Kahl Consulting
Volunteer engagement is a dynamic practice. Yet, it often gets reduced to a checklist of logistical tasks, which does a disservice to the complex process it is. Join this research roundtable about a framework that introduces a way to think about what elements matter to engaging volunteers beyond technical practices.

Sign Up Before You Show Up! (Volunteer Management in Times of Disaster)
Jared McCannell, Volunteer Management Coordinator – Public Health Emergency Preparedness | Maine Center for Disease Control and Prevention
Disasters often bring out the very best in humanity; during a crisis it is in our nature to help one another. Unfortunately poor planning can derail even the most well intentioned volunteer response during a crisis. This session offers insight to help manage responding volunteers during a disaster regardless of affiliation or background.


Track: Core Competencies

Creating a Peer Culture Through Volunteerism
John Carlson, Volunteer Coordinator | PRO-ACT
Miguel Torres, Volunteer Coordinator | PRO-ACT
PRO-ACT is a grassroots volunteer-driven organization focused on peer-based recovery support services. A volunteer may support the program in various roles - administration, group facilitation, mentoring, outreach, and at special events - all of which a volunteer is prepared for through training. Volunteers are empowered through skill-building to take on community leadership roles.

Icebreakers, Energizers, and Games, Oh My! Making Adult Learning Fun
Harriett Edwards, Associate Professor and Extension Specialist | North Carolina State University and North Carolina State Extension
My session is after lunch – how do I keep them from sleeping? I’ve got complex materials; is there a fun way to liven it up?  This session features ideas for activities and strategies to support the importance of effective icebreakers, energizers, and games to teach learners. Come ready to participate!

Training Volunteers Online: How Synchronicity Affects More Than Learning
Molly Frendo, Extension Educator | University of Minnesota Extension, Center for Youth Development
Strong, positive relationships are essential to volunteer retention and satisfaction. When training is mediated through technology or different levels of synchronicity are introduced, the experience of volunteers could fundamentally change. This research report will share key findings from a study examining how different training formats affected volunteer motivation.

Volunteers: Finding Their Happy Place!

Barbara Fitzwater, Director of Volunteer Services | Kaiser Permanente
Mariann Eitzman, Director of Connections | Bayside
What do a huge medical center and a mega-church have in common? Using a personality assessment to most suitably place volunteers! This engaging presentation and discussion takes participants through an assessment to showcase how one can fast-track people into their best volunteer placement.


Track: Diversifying Engagement

Applying Strategies for Engaging Shorter Term Volunteers
Mary Quirk, West Metro Coordinator | RSVP - Volunteers of America
Liz Erstad-Hicks, Community Engagement Manager | Interfaith Outreach

Over the last several years, the Minnesota Association for Volunteer Administration (MAVA) has studied the trend of volunteers making shorter time commitments. This workshop is a deep dive into this perplexing trend. In this workshop, you will hear results of the MAVA research. You will learn strategies for when to engage short term volunteers and how to maximize their effectiveness. Explore with your colleagues the strategies that are working to address this trend and leave with an action plan on strategies to implement.

Engaging a Diverse Volunteer Corps
Heidi Haugen, Ph.D., Extension Educator | University of Minnesota Extension, Center for Youth Development
This session will focus on finding and working with a diverse corps of volunteers. Come learn about the latest research on expanding your corps through connecting with others and through self and organizational reflection and change. Share your experiences and come away with best practices, techniques, and ideas for application.


Track: Funder Focus: Investing in Volunteer Engagement


Building the Case for Funder/Volunteer Engagement Partnerships: Research and Resources
Claire Costello, Managing Director, U.S. Trust | Bank of America Private Wealth Management
Kaira Esgate, CEO | America's Service Commissions
Elaine A. Martyn, Vice President, Relationship Management, Private Donor Group | Fidelity Charitable
Many nonprofit organizations struggle to attract today's volunteers as strategic partners in addressing significant community and organizational needs. Both nonprofits and funders will come away equipped with compelling research and innovative resources to create successful partnerships.


Track: National Strategies
This is one of several important strategy setting sessions during the National Summit. This and other strategy sessions will be used to form a blueprint for the future of the our field.  This process will be inclusive and engaging and whether you are new to the field or have been around for a long time, your voice is needed.

Open Space Technology: Mapping Our Future, Strengthening Our Voice
Note: This breakout spans sessions one and two and lasts from 2:15 pm - 5:30 pm.
Facilitator: Karmit Bulman, Executive Director | MAVA (Minnesota Association for Volunteer Administration)
Facilitator: Terry Straub, Master Gardener Program Coordinator | University of Minnesota Extension
Open Space Technology is one way to enable all kinds of people to address complex issues and create extraordinary results. In this session, you will work with other Summit participants to explore the future of volunteer engagement – while also learning about the powerful “open space” process. Start connecting with fellow attendees to build on what's already happening in the field and help shape future action next steps. This session lends itself to coming and going, however, the agenda, guidelines and expectations will be covered at the beginning of session one.


Track: Positioning the Profession

Service Enterprise: A Holistic Approach to Engaging Volunteer Talent
Kelly Owens, Health Promotion and Community Outreach Coordinator | Olmsted Medical Center
Bret Adler, Operations Director | Camp Victory
Diana Evans, Community Talent Coordinator | NAMI Southeast Minnesota
Marilyn Campbell, Volunteer Coordinator | Rochester Public Library

Are you ready to take your volunteer program to the next level? If so, join our panel discussion of how Service Enterprise can help you develop a holistic approach to engaging not only volunteer talent, but also engaging your organization to embrace volunteerism.


Track: Professional Development

From Manager to Leader: Elevating Volunteer Management
Meridian Swift, Author and Blogger | volunteerplaintalk.com
Join this interactive session that focuses on developing your own personal leadership brand. Explore the six building blocks that define proactive versus reactive volunteer management. Awaken the leader within to advance your program's standing within your organization through re-imagined thinking.

Empowering YOU as a Leader of Volunteers
Betsy McFarland, Principal | Adisa 
Too often volunteer efforts operate in a silo, but you have more power than you think! This session will help you take control of your efforts and future, and build the support you need to have the biggest impact in a role that is fulfilling to you, the volunteers, and your organization’s mission.


Track: Volunteer Impact Leadership Series

Capturing Volunteer Motivation and Conducting Effective Interviews
MAVA (Minnesota Association for Volunteer Administration)
Presenter: Nikki Miller, Director of Volunteer Engagement | Planned Parenthood MN, ND, SD

Understanding why people volunteer—and then learning how to tailor your interaction and your volunteer opportunities to embrace and support these motivational differences, is the focus of this module. You’ll also learn a basic process and skills necessary to screen volunteers to quickly and effectively determine their volunteer motivation.




Accordion Widget
Breakout 2 - Wednesday, July 26: 4:00 pm - 5:30 pm
Breakout 2 - Wednesday, July 26: 4:00 pm - 5:30 pm
 
Track: Core Competencies

Community Organizing 101: How to Activate Your Community for Social Justice and Change

Tobi Johnson, MA, CVA, President | Tobi Johnson & Associates | VolunteerPro
In this workshop, we will provide a tactical framework for organizing communities around social justice. We'll also cover how this might differ from, but can work alongside, more traditional volunteer involvement.

Sticky Situations: Applying Ethics to Your Work with Volunteers
Amanda Hope, MPA, CFRE, CVA, Executive Director | Council for Certification in Volunteer Administration
Melissa M. Gilmore, M.Ed, CVA, Managing Partner | Make It Happen Now, LLC

Join this session to learn the difference between personal and professional ethics and the core values and principles which apply to volunteer management. We will share a decision-making process for navigating real-life ethical dilemmas on the job, and tips on how to incorporate ethics into the fabric of your organization.

Tech Tools to Train, Engage, and Inspire Volunteers
Liza Dyer, CVA, Program Coordinator, Volunteer Services | Multnomah County Library
Bethany Lister, Community Engagement Manager | Nonprofit Technology Network

As volunteer programs shift and grow, so does the need to adapt to changing technology. You will walk away with ideas for free and low-cost tech tools to onboard, train, engage, and ultimately, inspire and reinforce your volunteers' connection to your organization and cause.


Track: Diversifying Engagement

Encore Talent Works: An Online Resource for Nonprofits
Kate Schaefers, Ph.D., Principle | Kate Schaefers Consulting
Corita Brown, Director, Learning Lab Generation to Generation Campaign | Encore.org

People 50+ represent a growing talent pool for nonprofits. Encore Talent Works is an online resource with practical advice for tapping encore talent as volunteers, consultants, and employees. Nonprofit managers will find advice on how to get started, recruit, assess transferrable skills, and engage encore talent to expand capacity.

Unlocking the Power of Volunteer Leadership
Lisa Joyslin, Project Manager | MAVA (Minnesota Association for Volunteer Administration)
Megan Mrozek, Regional Disaster Officer | American Red Cross - Minnesota Region

Engaging volunteers in leadership positions is becoming an essential component to any successful volunteer program. This session will address real and perceived barriers to engaging volunteers in leadership positions, and will provide a framework for getting started and increasing volunteer engagement in leadership roles at all levels in your organization.


Track: Funder Focus: Investing in Volunteer Engagement

Boots on the Ground: Innovative Volunteer Engagement Partnerships
Amber Coté, Leadership and Community Steward | Center for Nonprofit Excellence 
Jane Leighty Justis, President | The Leighty Foundation
Beth Steinhorn, President | JFFixler Group

Trudy Strewler-Hodges, Founder and Consultant | Strategic Mission Consulting
Theory meets action in a discussion of several models producing both leverage and impact. Learn how four community models combined resources to shift the paradigms around the potential of volunteer energy to transform communities and meet needs.


Track: Impact and Evaluation

What Can We Learn When We Really Listen to Volunteers?
Molly Frendo, Extension Educator | University of Minnesota Extension, Center for Youth Development
Few volunteer managers make the effort to gather in-depth qualitative research from volunteers; however, much can be gained when we listen to their feedback. This session will share the results from a qualitative study conducted to better understand volunteers' experience of one program and share lessons beneficial to all programs.


Track: National Strategies
This is one of several important strategy setting sessions during the National Summit. This and other strategy sessions will be used to form a blueprint for the future of the our field.  This process will be inclusive and engaging and whether you are new to the field or have been around for a long time, your voice is needed.

Open Space Technology: Mapping Our Future, Strengthening Our Voice
Note: This breakout spans sessions one and two and lasts from 2:15 pm - 5:30 pm.
Facilitator: Karmit Bulman, Executive Director | MAVA (Minnesota Association for Volunteer Administration)
Facilitator: Terry Straub, Master Gardener Program Coordinator | University of Minnesota Extension

Open Space Technology is one way to enable all kinds of people to address complex issues and create extraordinary results. In this session, you will work with other Summit participants to explore the future of volunteer engagement – while also learning about the powerful “open space” process. Start connecting with fellow attendees to build on what's already happening in the field and help shape future action next steps. This session lends itself to coming and going, however, the agenda, guidelines and expectations will be covered at the beginning of session one.



Track: Positioning the Profession

Achieving Buy-In for Your Volunteer Program
Elisa Kosarin, Owner | Twenty Hats
In this interactive workshop, volunteer managers learn the key principles of buy-in and apply them to a typical volunteer management scenario. Learn the skills and strategies you need to bring decision-makers and co-workers around to engaging volunteers in a way that increases retention and delivers on your organization's mission.

It's OUR Profession: Investing in Yourself
Sheri Wilensky Burke, President | Sheri Wilensky Burke Consulting LLC
Jerry Pannozzo, CVA, Trainer and Consultant | Independent Contractor

Many discuss the need to professionalize volunteer management so that organizations will value volunteers and our work, resulting in greater investment in volunteerism and viewing us as experts and leaders. But it starts with us. Discussion includes how to advocate for the profession and empower and invest in ourselves.

Understanding and Engaging 21st Century Volunteers
Rob Jackson, Director | Rob Jackson Consulting
This session will look at some of the key ways in which society is changing and how these changes affect volunteerism. We will also discuss what leaders of volunteers can do to update their practices to accommodate these changes, further enhancing their engagement and retention of 21st century volunteers.

Drawing Up the Map for MAVA and More

Polly Roach, Board Member | MAVA (Minnesota Association for Volunteer Administration)
Sara Wessling, Project Manager | MAVA (Minnesota Association for Volunteer Administration)
As MAVA and other leaders in volunteerism look ahead, the landscape isn’t always clear, making it difficult to map the best way forward. Join us for a lively conversation about emerging issues in Minnesota and beyond, and what we need to know to steer a successful course during changing times.


Track: Professional Development

Balancing It All: The Shifting Role of Volunteer Engagement Leaders
Jennifer Bennett, Senior Manager, Education and Training | VolunteerMatch
Roles and priorities are shifting. It’s exciting, but it can feel like there’s too much to do and no one to help you! In this session we’ll discuss strategies for evolving and managing your role, being “all things to all people”, and how delegating and developing processes can help.


Track: Volunteer Impact Leadership Series

Designing Volunteer Positions

MAVA (Minnesota Association for Volunteer Administration)
Presenter: Garrett Zaffke, Volunteer Coordinator | Dakota County

The design of volunteer positions affects ease of volunteer recruitment, volunteer satisfaction, and the success of the volunteer program. This module focuses on how to design volunteer positions that will draw volunteers to your organization and create a well-organized volunteer program structure.



Accordion Widget
Breakout 3 - Thursday, July 27: 8:30 am - 10:00 am
Breakout 3 - Thursday, July 27: 8:30 am - 10:00 am
 
Track: Capacity Building

Inspiring Staff Engagement and Readiness in Working with Volunteers

Karmit Bulman, Executive Director | MAVA (Minnesota Association for Volunteer Administration)
The scope of volunteer involvement within an organization hinges on the excitement of staff at all levels about what volunteers can contribute, as well as their readiness to support and partner with volunteers. A groundbreaking MAVA survey pinpointed key staff concerns about working with volunteers. Staff concerns included time needed for supervision, client confidentiality, and availability of volunteers with needed skills. How can you address these issues at your organization? You will take home tools that you can use to address the key challenges staff perceive in working with volunteers, and tools that will contribute to developing a cutting edge knowledge base on how to inspire staff to capitalize on volunteer resources.

Thriving On Engagement: Aligning Volunteer Service With Strategy
Nichola Russell, Director of Community Engagement | The Volunteer Advantage/United Good Neighbors
Creating value in a volunteer program requires a strategic approach to planning for engagement. Aligning volunteer service to strategic goals and priorities yields results that can launch volunteer service into a highly valued partnership within an organization and connects people to service opportunities that will help you harness your volunteer resource to deliver on your mission.


Track: Core Competencies


Rountable Discussion on Volunteer Cleanup Programs
Henry Coppola, Volunteer Services and Community Partnerships Coordinator | Montgomery Parks
Montgomery Parks Stream and Park Cleanup Coordinator Henry Coppola will lead a group discussion on volunteer cleanup programs which builds off of his experiences and tips learned while running a volunteer cleanup program that engages more than 5,000 volunteers and removes around 75 tons of trash annually.

Using Technology to Transform and Support Volunteer Programs
Molly Frendo, Extension Educator | University of Minnesota Extension, Center for Youth Development
Kari Robideau, Extension Educator | University of Minnesota Extension, Center for Youth Development
Research indicates nearly one third of volunteers will choose not to return to their role the following year due to poor management practices. Technology can transform the way we work with volunteers but must be used wisely. Join this interactive session to discover strategies for engaging volunteers online!


Track: Diversifying Engagement

From Disenchanted to Happily Engaged: What We've Learned from Retirees
Mary Quirk, West Metro Coordinator | RSVP - Volunteers of America MN
Mary Anne Casey, Ph.D. | University of Minnesota

What does the volunteer engagement field need to do to fully realize the potential of the growing number of retirees? What does it take for retirees to become happily engaged? We will provide answers to those questions based on two qualitative research studies that tap into retirees' experiences in volunteering.

How to Capitalize on the Me, Me, Me Generation (aka Millennials)
Avi Zaraya, Founder | Human Design Consultancy
Lazy, narcissistic, confident, entitled are words that evoke thoughts of the Honorable Mention Generation. But by 2020, millennials will make up half the work force and be a primary source of community involvement and sustainability. Leaders must understand this booming generation and how to look through their lenses for reshaping society.

Social Innovation and Corporate Volunteerism: Minnesota Style
Susan Schuster, Senior Community Relations Consultant - Communications and External Relations | Blue Cross and Blue Shield of Minnesota
Join Corporate Volunteerism Council-Twin Cities (CVC-TC) 2017 President Susan Schuster for a fast-paced exploration of Minnesota cross-sector collaboration as a catalyst toward stronger communities. We are the #BoldNorth!

The Evolution of a Volunteer Program: Lincoln Park Zoo's Journey From a Docent Program
Jeremy Gill, Assistant Volunteer Manager | Lincoln Park Zoo
The short-term and long-term effects of dismantling a long-standing docent program and replacing it with a centralized volunteer program.

VolunTEEN Program
Ursula Pawlowski, AHVRP Manager | Association for Healthcare Volunteer Resource Professionals
Senada Hidic, MSHRMD, Education Specialist | Association for Healthcare Volunteer Resources Professionals
Tina Pridgeon, President | Senior Companion Advisory Board

Students who are interested in healthcare get to experience what healthcare is all about by working with different departments.  In this session, we will cover how each department contributes in the volunteer department and how your department can adapt the goals.


Track: Impact and Evaluation

Telling Our Stories: Advocating Through Storytelling

Harriett Edwards, Associate Professor and Extension Specialist | North Carolina State University and North Carolina State Extension
Advocacy can be a frightening concept – difficult issues, challenging situations, high stakes . . . In reality, advocacy is about telling our story successfully to the right audiences.  With a few simple strategies and a little practice, volunteers can become strong advocates to more effectively promote our organizations.


Track: National Strategies

National Strategy: Building and Sustaining Local Networks
Facilitator: Wanda Bailey, Consultant | Wanda Lee Bailey & Associates
We all need opportunities to connect with local peers to enhance our skills, support each other, and amplify our voice in the communities we serve.  However, it can be difficult to sustain a professional membership association.  Join this interactive session to identify strategies, tools, and resources to impact our collective future through strong local professional networks.


Track: Positioning the Profession

Carve Your Own Path
Dana Litwin, CVA, Volunteer Programs Administrator | Open Space Authority of Santa Clara Valley
An inspiring personal story with practical examples and exercises of how to advocate for and grow your volunteer administration position and department even in the most rigid of structures; a government agency.

From the Inside Out: Creating a Culture of Volunteer Engagement
Jennifer Bennett, Senior Manager, Education and Training | VolunteerMatch
Are the things you value and believe about volunteers reflected in your organization’s culture? Volunteers can seem  "nice to have” and not a critical component to success. If your organization lacks understanding of the real value of volunteers this workshop will help you work within your organization to create real inclusion and understanding of the work volunteers do.


Track: Volunteer Impact Leadership Series

Managing Risk

MAVA (Minnesota Association for Volunteer Administration)
Presenter: Heidi Haugen, Ph.D., Extension Educator | University of Minnesota Extension, Center for Youth Development

This module explores how to identify, evaluate, and manage risk as it relates to your volunteer program, from liability incidents to emergency situations. Learn how to diminish risks using preventive strategies and techniques, and what kinds of policies and procedures should be communicated to your volunteers to manage risk factors.




Accordion Widget
Breakout 4 - Thursday, July 27: 10:15 am - 11:45 am
Breakout 4 - Thursday, July 27: 10:15 am - 11:45 am
 
Track: Capacity Building

Champions For Your Cause: Building Advocacy Into Your Volunteer Trainings

Pat Guerrero, Senior Manager, Volunteer Engagement and Programs | Best Friends Animal Society
Volunteers who are committed to your mission are powerful advocates for your organization and cause. Learn how to integrate advocacy into your volunteer trainings to develop capable, impressive champions to represent your organization and mission to your community. Expand your reach. Advance your cause. Recognize volunteers as your partners on the front line and as such, an extension of your organization and messengers for your vision.

Cultivate Volunteers to Be Lifetime Supporters
Susan J. Ellis, President | Energize, Inc.
Fundraisers see even small financial donations as an opportunity to build a long-term relationship with the giver. Do we see the same potential in volunteers? Think of them as key people on your organization’s “Spectrum of Supporters” and cultivate them to become lasting friends (with roles that change over time). Then break down silos and invite money donors to also share their time.


Track: Core Competencies

Essential Risk Management: Criminal Background Checks for Volunteers
Tim Landsberger, Director of Sales and Marketing | The McDowell Agency
Heidi Haugen, Ph.D., Extension Educator | University of Minnesota Extension, Center for Youth Development
Participants will come out of the session with a greater understanding of the importance of background checks for volunteers.  We will also describe how your organization’s screening can be integrated into the ISOTURE Volunteer Management Model as part of your organization’s onboarding process.

How to Have Difficult Conversations with Volunteers: What to Say and How to Say It
Marla Benson, Founder and President | Volunteer Relations Consulting Group, LLC
Discover how even the most difficult conversations with volunteers (and others) can be met with courage, compassion, and clarity. Situations may include the need to deny a volunteer request or managing volunteers who are in conflict with one another causing disruption to delivery of your mission.  Marla prepares you for these and other challenging scenarios by sharing her #1 Communication Solutions Formula that provides you with the format for clear, yet empathetic messaging. First adopted by her clients for managing unhappy customers, this Formula has proven to be effective for every 'delicate' situation including the most difficult conversations that you may ever need to have, both on and off the job.

Innovations in Volunteer Engagement
Sara Wessling, Project Manager | MAVA (Minnesota Association for Volunteer Administration)
Zeeda Magnuson, Associate Director | HandsOn Twin Cities
One of the best ways for an organization to innovate is through volunteer engagement where change is fast-paced in who is volunteering and what volunteers have to offer. Speakers will share strategies for creating innovation by applying the wealth of talents the new volunteer workforce presents to advance your mission.

Using Technology to Enhance Risk Management
Garrett Zaffke, Volunteer Coordinator | Dakota County

Technology can be seen as a hindrance to many, but when used in efficient ways, it can be a game-changer for your organization. Learn how to use current technology to advance your risk management goals. This course will cover liability waivers, background checks, and how to delegate these tools effectively.


Track: Funder Focus: Investing in Volunteer Engagement

Both Sides of the Table: Perspectives on Investing in Volunteer Engagement
Facilitator: Betty Stallings, author and consultant, fundraising and volunteer engagement| 
Lauren Finke, Executive Director | Volunteer Center of Cedar Valley
Jane Leighty Justis, President | The Leighty Foundation
John Lipp, Acting Director | Alameda Animal Shelter
Lois Savage, President | Lodestar Foundation
Trudy Strewler-Hodges, Founder and Consultant | Strategic Mission Consulting
Stacy Van Gorp, Executive Director | McElroy Trust
Don't miss this opportunity to hear from a panel of funders and nonprofit CEOs who understand that excellence in volunteer engagement greatly impacts an organization's capacity to carry out its mission. Engage in this unique interactive discussion focused on how successful partnerships can be created when organizations with strong volunteer cultures partner with funders for the benefit of those they serve.


Track: Impact and Evaluation

Sharing Your "Community Impact" Story
Jacquie Karr-Zlotnicki, Solutions Specialist | VSys One by Bespoke Software
The latest "buzz words" to surround us in volunteer management are: impact, metrics, and outcomes. But what is the REAL story and how are you telling it? Do you REALLY know how your volunteers impact your community? Learn how your volunteers can help you tell your success story.


Track: National Strategies

National Strategy: Advocating for Strategic Volunteer Engagement
Facilitator: Beth Steinhorn, President | JFFixler Group
When volunteer engagement is viewed as a strategy – rather than a program – it measurably increases mission impact. Yet, not all organizational leaders recognize this potential. Join your peers in exploring related issues and identifying a few tools, resources, and strategies to effectively advocate with internal decision-makers and across the sector.


Track: Professional Development

Authenticity: The Cornerstone of Effective Engagement
Nikki Miller, Director of Volunteer Engagement | Planned Parenthood MN, ND, SD
Anne Hoyt Taff, Director of Community Impact | Minnesota Philanthropy Partners
Mallory Mitchell, Development Manager | Minneapolis Urban League

Authenticity is key to motivating and engaging supporters, but doing so requires a strong sense of self. Being grounded in who you are allows you to be more open to seeing, hearing, and learning across difference. Together we will learn from colleagues and volunteers how they successfully tap into authenticity.

The CVA Credential: A Mark of Excellence
Amanda Hope, MPA, CFRE, CVA, Executive Director | Council for Certification in Volunteer Administration
Credentialing in any profession increases credibility and supports career development. Learn about how to become Certified in Volunteer Administration and the potential benefits for you and your organization. Relevant for all types of settings, this international certification program is intended for individuals with at least three years of experience leading volunteer engagement.

The Untold Story of Burnout and Volunteer Resources Managers
Melissa Heinlein, Ph.D., CAVS, Chief of Voluntary Service | Department of Veterans Affairs
Jeffrey Brudney, Ph.D., Betty and Dan Cameron Family Distinguished Professor of Innovation in the Nonprofit Sector | University of North Carolina Wilmington, Department of Public and International Affairs
Diane Keller, Ph.D., Associate Professor, School of Social Work | Marywood University

Are you experiencing emotional exhaustion, depersonalization from aspects of your job, or a lack of accomplishment from the great work you are doing with volunteers? Then join this interactive discussion about recent research on burnout and volunteer resource managers which will include the dimensions of burnout and ways to it could be prevented. While you may focus on preventing burnout of your volunteers, this session will focus specifically on volunteer resource managers.


Track: Volunteer Impact Leadership Series

Recruiting Volunteers

MAVA (Minnesota Association for Volunteer Administration)
Presenter: Terry Straub, Master Gardener Program Coordinator | University of Minnesota Extension

This module helps your organization describe and identify the kind of people who will be the right volunteers for you—and then develop ways to effectively reach potential volunteers with a compelling message.



Accordion Widget
Breakout 5 - Thursday, July 27: 2:15 pm - 3:45 pm
Breakout 5 - Thursday, July 27: 2:15 pm - 3:45 pm
 
Track: Capacity Building

Better Together: Strengthening Our Nonprofits by Reaching Across the Aisle to Our Fundraising Colleagues

Nichola Russell, Director of Community Engagement | The Volunteer Advantage/United Good Neighbors
Fundraisers and volunteer managers play an essential role in building a nonprofit's capacity to accomplish mission, reach financial stability, expand to scale, and achieve organizational success! Fundraising and volunteer engagement are "two peas in a pod". And yet, there exists a divide between fundraising professionals and volunteer managers in the nonprofit sector. This session will examine this divide and explore opportunities for reaching across the aisle to our fundraising colleagues to work more effectively together!


Track: Core Competencies

Managing Conflict with Grace and Generosity
Victoria Shepp, Vice President of Mission Operations | Girl Scouts of Orange County
A kind generous heart is the starting point for managing conflict with and between volunteers. We will use this as a jumping off point in learning the skills to not avoid or confront, but to manage situations and proactively communicate to reduce conflicts that rise as part of working with others.

The Perfect Puzzle: Finding the Right Person for Your Volunteer Position
Susan Hawthorne, Volunteer Manager | Sweetser
Think outside the box when recruiting. We have a lot of volunteers and volunteer needs but the challenge is getting the right person for the job. This session covers volunteer descriptions, locations to recruit, recruitment messages, and utilizing interns - including stipends. This session is a must for a beginner volunteer manager. 

The Power of Connection: Utilizing Volunteers to Provide Peer Support
Katie Schoeppner, Patient Services Program Coordinator | Be The Match

This session provides an overview of the Peer Connect Program at Be The Match, which responds to emotional support needs of the bone marrow transplant community by utilizing trained peer volunteers. Engaging volunteers in this way facilitates meaningful connections and information sharing among those with similar experiences.

Volunteer Risks: Get the Myths OUT and the Management IN
William Henry, Executive Director | Volunteers Insurance Service Association
Mistaken assumptions abound regarding volunteer engagement and they can hurt your organization. Learn where the real risks are, and where they are NOT, so you devote your time and energies productively. Get the fundamentals of a risk management system you can sustain even as staff and volunteers come and go.


Track: Diversifying Engagement

Voluntolds: Best Practices for Tackling the Community Service and Service Learning Conundrum
Barry Altland, Author, Speaker, Consultant, NPO Leader | Head, Heart and Hands Engagement Collective/Matthew's Hope Ministries
Learn best practices from your peers on how to leverage mandated community service or service learning volunteers. This facilitated roundtable discussion will yield many great ideas and tips for your organization!


Track: Impact and Evaluation

Converting Volunteer Energy into Results: Meeting the Demands for Effective Volunteer Management
Jeffrey Brudney, Ph.D., Betty and Dan Cameron Family Distinguished Professor of Innovation in the Nonprofit Sector | University of North Carolina Wilmington, Department of Public and International Affairs
Lucas C.P.M. Meijs, Professor | Erasmus University - Rotterdam, The Netherlands

In this session participants will learn about the emergence of new forms of volunteer energy -- new ways that people are becoming involved -- and the background and skills necessary for managers of volunteer programs to make good use of these vital human resources to benefit both volunteers and clients.

Software for Volunteering Impact
Meghan Kaskoun, CVA, Volunteer Manager | Aronoff Center for the Arts, Cincinnati Arts Association
Tools of the Trade showcase of Better Impact software for volunteers and volunteer management as used by the Aronoff Center for the Arts. Presenter will review decision process in software choice, impact on program, and how it's currently used with volunteer scheduling, communication, and reporting.


Track: National Strategies

National Strategy: Cultivating Emerging Leaders
Facilitator: Jennifer Bennett, Senior Manager, Education and Training | VolunteerMatch
Every field of professional work needs thought-leaders, teachers and mentors. For a field to stay relevant new leaders must continually emerge, but there are barriers that can hinder this transition.  Join this interactive session to identify related challenges and potential solutions for ensuring our collective future by encouraging and supporting emergent leaders.


Track: Positioning the Profession

The 2017 Global Volunteer Management Progress Report: Key Trends and How to Use Them to Advocate for Our Field
Tobi Johnson, MA, CVA, President | Tobi Johnson & Associates | VolunteerPro
Learn what 1,000 of your peers said about their volunteer management practices, resources, and challenges in our second global "state of the industry" survey and learn how you can use the results to advocate for the field.


Track: Professional Development

Challenge Accepted! Invest in Your Own Development
Janene Riedeman, Director, Volunteer Services | St. Cloud Hospital
Douglas J. Boser, President and CEO | Boser Construction Inc. and Inventure Properties
Each of us has likely completed a strengths finder - perhaps many times with many different tools - in our careers. It's time to move beyond your strengths to strategically analyze opportunities and weaknesses, discover how fear limits your growth, and develop an action plan to advance your professional and personal success.

Improv Crash Course: Saving the World Without a Script
Tane Danger, Director | The Theater of Public Policy
Improv can do a lot more than just make people laugh. The skills improvisers use to build complex and compelling stories require sharp listening, collaboration, and creativity muscles. Tane Danger, a graduate of the Humphrey School of Public Affairs and co-founder of T2P2, will lead this interactive workshop on how creativity, collaboration, and imagination can make you a more effective leader and change agent.

The Philosophy of Volunteering
Rob Jackson, Director | Rob Jackson Consulting
In this highly interactive, fun, and provocative workshop you’ll have the chance to explore what you believe about volunteering - what it is, what it isn’t, why you think that – and consider what this might mean for your work as a volunteer manager.


Track: Volunteer Impact Leadership Series

Supervising Volunteers

MAVA (Minnesota Association for Volunteer Administration)
Presenter: Kristi Kehrwald, MS, CVA, Assistant Director, Piper Center for Vocation and Career | St. Olaf College

Effective volunteer efforts depend on effective direction and positive, constructive, timely supervision. Learn what it takes to be a successful volunteer supervisor, and what your organization can do to support this key process.




Accordion Widget
Breakout 6 - Thursday, July 27: 4:00 pm - 5:30 pm
Breakout 6 - Thursday, July 27: 4:00 pm - 5:30 pm

Track: Capacity Building

How Do You Train Staff? Solve the Puzzle!

Karen Kendall, CVA, Volunteer Services Program Specialist | Minnesota Historical Society
Jean Nierenhausen, Director of Volunteers and Interns | Minnesota Historical Society

The Minnesota Historical Society has 180 employees who supervise volunteers. It's a challenge to get them all to use the same process for requesting, starting, and engaging volunteers.  See tools they developed to train staff to use their process and develop some tools of your own.

Maximizing Volunteer and Financial Resources through Cross-Department Collaboration
Wanda Bailey, Consultant | Wanda Lee Bailey & Associates
In organizations, both the resource development director and the volunteer resource director develop the support of stakeholders to meet mission, yet often, these two departments rarely work together. Through presentation and discussion, discover why your organization may want to consider strengthening the collaborative partnership between these two departments and ideas on how to proceed.

Plan the Work and Work the Plan: Volunteer Engagement Strategic Plans
Beth Steinhorn, President | JFFixler Group
Through a volunteer engagement strategic plan, an organization gains a shared vision for its engagement efforts with not only a destination but also a detailed map, an itinerary, resources, and a driver clearly identified for the journey.

Rev Your Organization’s Governance Engine by Empowering Your Board: Learn What Good Boards (and Board Members) Do and What They Don't Do
Amber Coté, Leadership and Community Steward | Center for Nonprofit Excellence 
This workshop dives into the critical roles board members play.  It will cover expectations for board members; the governance, financial, and legal roles and responsibilities of joining a board; how effective boards operate; ways they can find the right board given their passion and experience; and how to create strong board/staff partnerships.



Track: Core Competencies

Engaging Volunteers in Needs-Based Service Roles
Ken Culp, III, Principal Specialist for Volunteerism | University of Kentucky Extension
To effectively recruit and engage volunteers, organizations must first identify the specific roles with the greatest need. Assessing organization and clientele needs, determining how volunteers can serve those needs, developing needs-based volunteer roles, recruitment strategies, and understanding how placement impacts volunteer retention and satisfaction will be shared.

Navigating with a Steady Hand When Volunteers Rock the Boat: Addressing Challenging Volunteer Behavior
Heidi Haugen, Ph.D., Extension Educator | University of Minnesota Extension, Center for Youth Development
Navigating the waters of volunteer leadership requires a steady hand, especially when volunteers display disrespectful behavior to others or don't fulfill their role responsibilities. Come share and learn about conduct policies and other volunteer systems structures and how to plan and conduct crucial conversations with volunteers who make waves.


Track: Diversifying Engagement

Generation to Generation: Best Practices for Engaging Encore-Age Volunteers to Support Children and Youth
Corita Brown, Director, Learning Lab Generation to Generation Campaign | Encore.org
If you’re looking for experienced, committed volunteers, encore talent should be on your short list. Staff from Encore.org’s Generation to Generation Learning Lab, the Northland Foundation, and the Experience Corps will share best practices and recent learning about engaging encore volunteers, particularly in organizations serving young people.


Track: Impact and Evaluation

What's the Value of YOUR Volunteer?
Carrie Ann Olson, Extension Educator and Associate Extension Professor | University of Minnesota Extension
Rebecca Harrington, Extension Educator and Volunteer Systems Director | University of Minnesota Extension, Center for Youth Development

Volunteers impact and extend an organization's reach. We will distinguish the difference between personal, organizational, and public value. Social return on investment tracking tools and field test results will be shared for a specific role volunteer. Discussion will focus on sharing and developing a multi-faceted plan to communicate volunteer value.


Track: National Strategies

National Strategy: Expanding the Higher Education Connection
Facilitator: Sarah Jane Rehnborg, Ph.D., Interim Director, RGK Center for Philanthropy and Community Service | University of Texas at Austin
We want and need relevant curriculum and practical research to influence organizational leaders and prepare future volunteer managers. Yet with few notable exceptions, subject matter related to volunteer engagement receives minimal attention by those in educational institutions and programs. Join this interactive session to explore ways to influence this arena and identify new strategies for action.


Track: Positioning the Profession

Mapping MAVA's Past and Future: Implications for a New National Model

Judie Russell, MAVA Board Member and Founder | MAVA (Minnesota Association for Volunteer Administration)
Terry Straub, Master Gardener Program Coordinator | University of Minnesota Extension

Sue DeGolier, Director - Social Services, Spiritual Care, and Volunteer Services | Ridgeview Medical Center

MAVA is one of the strongest state associations nationally. A panel of early leaders will guide you through MAVA's history, provide a look at what success is like for a statewide model, and offer an opportunity for a dialogue to answer questions and explore implications for a future national vision.


Track: Professional Development

Ready for the Next Step? Career Mobility in Volunteer Leadership
Betty Stallings, President | Building Better Skills
Susan J. Ellis, President | Energize, Inc.

Dream of becoming a trainer or consultant in our field? Is that really for you? How do you move from where you are today to where you'd like to be tomorrow? Betty and Susan will share their perspective (as veterans!) on steps you can take to evolve from working with volunteers in one setting into a thought leader for volunteerism.

The Paradigm Shift in Volunteer Engagement - Becoming a Transformational Leader
Avi Zaraya, Founder | Human Design Consultancy
The progressive future of the volunteer sector rests in understanding the evolving paradigm shift in human engagement strategies. Utilizing interactive exercises to evaluate prevailing volunteer leader mind-sets, this presentation analyzes the leadership type of those in the volunteer sector and the transformational change needed to become dynamic, innovative, and adaptable.


Track: Volunteer Impact Leadership Series

Positioning Your Volunteer Program for Success

MAVA (Minnesota Association for Volunteer Administration)
Presenter: Nikki Miller, Director of Volunteer Engagement | Planned Parenthood MN, ND, SD

Developing a successful volunteer program that contributes to your overall organization depends on a solid internal process and interaction with key management and staff. Learn how to “vision” your ideal volunteer program and build the internal relationships you need to make sure your volunteer program supports your organizational goals, and is supported by your organization.




Accordion Widget
Breakout 7 - Friday, July 28: 8:30 am - 10:00 am
Breakout 7 - Friday, July 28: 8:30 am - 10:00 am
 
Track: Capacity Building

Customer Service and Volunteering

Rob Jackson, Director | Rob Jackson Consulting
A volunteer program needs to provide great customer service, whether to existing volunteers, staff colleagues, or a public interested in giving you time.  This workshop will help you understand the importance of good customer service in volunteer programs and what you can do to improve the service you provide.

I'm a City Volunteer Manager, What's YOUR Superpower?
Kelly O'Brien, Volunteer Coordinator | City of Roseville
Diane Erickson, Volunteer Engagement Manager |Cities of West St. Paul, Apple Valley, Inver Grove Heights, and Rosemount
MJ Lamon, Project Coordinator | City of Edina
Jackie Maas, Volunteer Coordinator | City of Plymouth

City volunteer coordinators representing seven urban communities, with uniquely different models, approaches, history, and longevity, will explore questions such as: What superpowers do we need? What is our kryptonite? Where do we find support? Participants will learn a variety of tools and approaches and have opportunities for question and answer.

Self-Defeating Habits of Otherwise Brilliant People: Preventing and Reversing Workplace Tension and Mistrust ®
Anna Maravelas, Licensed Psychologist, M.A, President | Thera Rising International
When teams lack trust and cohesiveness, productivity and creativity falter. Learn how individuals become vulnerable to cynicism and mean-spirited factions when the biological need for connectedness is unmet. Move in the opposite direction and embrace proven strategies for preventing and reversing workplace tension and mistrust.


Yours, Mine and Ours: Empowering Volunteers to Serve Within and Beyond Your Organization
Beth Steinhorn, President | JFFixler Group
Pat Guerrero, Senior Manager, Volunteer Engagement and Programs | Best Friends Animal Society
With volunteers increasingly motivated by causes rather than by organizations, it’s time to put to rest the idea of a volunteer “belonging” to one organization versus another. Learn from organizations that are intentionally training volunteers with skills to use at their organization and beyond. What are they gaining by breaking down these traditional boundaries? What challenges do they face? The session will include some case studies and then shift into a facilitated discussion about strategies and applications for your own practice as well.


Track: Core Competencies

Make it Compelling and Engaging: Volunteer Orientation and Volunteer Assignment Training and Preparation

Jerry Pannozzo, CVA, Trainer and Consultant | Independent Contractor
After the needs assessment, recruiting, screening, and selecting the appropriate volunteers, one needs to orient them to insure they are properly prepared to achieve the intended outcomes. The foundation for their success is an effective, compelling, and engaging volunteer orientation and the same principles apply to the volunteer assignment training and preparation.

No More Tchotchkes: Acknowledging Exemplary Volunteer Performance
Barry Altland, Author, Speaker, Consultant, NPO Leader | Head, Heart and Hands Engagement Collective/Matthew's Hope Ministries
Appreciation, Recognition, Reward and Incentive. Not all the same. In fact, quite different. Learn how effective leaders are strategically using each of these to touch the hearts of their volunteers and inspire exemplary performance!


Track: Diversifying Engagement

Engaging Volunteers in Rural Areas
Julie Vreeland, Greater MN Outreach and Partnership Coordinator | MAVA (Minnesota Association for Volunteer Administration)
Volunteers provide critical services in rural areas including firefighting, emergency food, and youth activities that are maybe through staffed by agencies in larger cities. Volunteerism is strong in rural areas but most organizations are seeing changes in volunteers. Rural areas must learn how to address the changes that they are facing.

Expanding Impact Through Volunteer-Led Strategies
Kate Schaefers, State President | AARP Minnesota
Jill Tyler, State President | AARP South Dakota
Martha Willits, State President | AARP Iowa
Joe Ann Vermillion, State President | AARP Oklahoma
Charlie Wagener, State President | AARP Arkansas

Volunteer-led initiatives are essential to AARP’s success, helping us mobilize local volunteers to expand impact. AARP state presidents will share how we approach volunteer-led initiatives, highlighting strategies for recruiting, engaging, and supporting volunteer-led efforts. Structuring volunteer-led initiatives, with attention to volunteers age 50+ and up, will be discussed.

From Angst to Amour: How to Fall In Love with the Episodic Volunteer
Lydia Krupinski, Director of Community Programs | The Anti-Cruelty Society
For volunteer leaders with established programs, receiving an out-of-the-box service request can cause frustration, anxiety, or excitement.  Join us as we harness the power of episodic volunteers, individuals and groups, to showcase your awesomeness, provide support for your organization, and generate an enthusiasm so contagious that it spills out from your office and into your community.


Track: Impact and Evaluation

Busting the Volunteer Hours Myth
Tony Goodrow, CEO | Better Impact Inc.
Imagine your volunteer hours falling 40% over four years. Now imagine you're about to head into your annual review. If you think this review is not going to go well, this session is for you. We'll bust the volunteer hours myth and show when numbers like these should be congratulated.

How to Use Focus Groups to Evaluate Your Volunteer Program
Mary Anne Casey, Ph.D. | University of Minnesota
In this practical session, we’ll talk about the difference between a conversation and a focus group, when focus groups might be helpful in planning and evaluation, the skills you need for successful focus groups, and how to make focus groups doable with the resources you have. 


Track: National Strategies

National Strategy: Maximizing Collaboration at the National Level
Facilitator: Sue Carter Kahl, President | Sue Carter Kahl Consulting
We are fortunate to have several national organizations which support and promote volunteer engagement across all sectors of our society. However, often they appear to be duplicating efforts or even competing. In this session representatives from many of these organizations will respond to crucial questions about their work. Together we will explore the potential for greater collaboration to elevate the field and influence key decision-makers.


Track: Professional Development

Tools to Help You Advocate On Behalf of the Volunteer Program
Wanda Bailey, Consultant | Wanda Lee Bailey & Associates
Looking for some new tools for your tool belt as a leader of volunteer engagement? "Training Staff to Succeed with Volunteers: The 55 Minute Training Series" and "Leading the Way to Successful Volunteer Involvement", both written by Betty Stallings, can be utilized to influence a culture of effective volunteer engagement throughout your organization. Come and learn how these tools will help you!



Track: Volunteer Impact Leadership Series

Singing Your Praises . . . Measuring Your Impact

MAVA (Minnesota Association for Volunteer Administration)
Presenter: Morgan Weis, VISTA Program Manager | Office of Mayor Chris Coleman
In this module, you’ll learn the conceptual framework and tools to help evaluate and track the impact of your volunteer program.




Accordion Widget
Breakout 8 - Friday, July 28: 10:15 am - 11:45 am
Breakout 8 - Friday, July 28: 10:15 am - 11:45 am
 
Track: Capacity Building

Building an Effective Association for Volunteer Administration

Karmit Bulman, Executive Director | MAVA (Minnesota Association for Volunteer Administration)
This hands on session will provide you with strategies to build, improve, and sustain a volunteer engagement leadership association offering professional development, connection, technical assistance, advocacy, and organizational change management strategies to effectively promote and build volunteer engagement infrastructure.

Lead the Change You Want to See: Capacity Building Resources
Krista Eichhorst, Services and Operations Manager | MAVA (Minnesota Association for Volunteer Administration)
Patty Chang, AmeriCorps VISTA Leader | MAVA (Minnesota Association for Volunteer Administration)
Sara Wessling, Project Manager | MAVA (Minnesota Association for Volunteer Administration)
Julie Vreeland, Greater MN Outreach and Partnership Coordinator | MAVA (Minnesota Association for Volunteer Administration)

Are you ready to take your volunteer program to the next level? Learn about two great capacity building resources in this informative and interactive workshop! Explore the Service Enterprise Initiative and AmeriCorps VISTA program to see if they are the right tool for boosting your return on volunteer investment.


Track: Diversifying Engagement

Beyond Corporate Responsibility: Engaging Corporate Employees through Skills-Based Volunteering and Pro Bono Projects
Amber Coté, Leadership and Community Steward | Center for Nonprofit Excellence 
Learn how to engage corporations, small businesses, and individual professionals in meaningful ways that employ their head and heart for a lasting impact. The Center for Nonprofit Excellence has experimented with done-in-a-day scope-a-thons, long-term pro bono projects, and everything in between to connect for-profit employees with social impact missions. In this interactive workshop, you will brainstorm ways and develop a plan so you can help companies deploy their experts in your organization to make a significant positive impact on your organization’s capacity or the broader social issue at hand.

Engaging Diverse and Immigrant Communities in Civic Volunteerism
Lisa Joyslin, Project Manager | MAVA (Minnesota Association for Volunteer Administration)
As cities across the country become more diverse, local government volunteer programs are seeking to be more inclusive of diverse and immigrant communities. Join representatives from diverse nonprofit organizations, along with city volunteer program coordinators, for a panel discussion on fostering inclusiveness in civic volunteerism.

Leveraging Skill Based Volunteers to Strengthen Your Volunteer Program
Pamela Mills, Manager, Volunteer Services | Courage Kenny Rehabilitation Institute, Allina Health
Doug Pederson, Connect with Courage Kenny Committee Volunteer | Courage Kenny Rehabilitation Institute, Allina Health
Donna Bennett, Connect with Courage Kenny Committee Volunteer | Courage Kenny Rehabilitation Institute, Allina Health
Janene Riedeman, Director, Volunteer Services | St. Cloud Hospital
Bob Nelson, Advisory Board Volunteer | St. Cloud Hospital
Shelli Beck, Manager, Volunteer Services | Lynblomsten

Hear from three different healthcare organizations who utilize highly skilled, leadership volunteers to strengthen their volunteer programs.  You will learn directly from the volunteers about how the leaders of these organizations leverage the unique skills and talents of these volunteers to build capacity for their organizations.

Updating Service Roles for Multi-Generational Volunteers
Ken Culp, III, Principal Specialist for Volunteerism | University of Kentucky Extension
Volunteer administrators should understand how multi-generational volunteers see and respond to the world differently, based upon their perceptions, influences, biases, and beliefs.  This workshop will compare and contrast American generations - identifying and developing volunteer roles with multi-generational appeal.  Roles, marketing messages, recruitment strategies, and supervision styles that appeal to civics, mediators, boomers, gen xers, millennials, and connectors will be shared and discussed.

Virtual Volunteering: It's Not a Fad
Susan J. Ellis, President | Energize, Inc.
Virtual volunteering gets attention, but there is still skepticism as to how essential online service is to the present and future of our field. Get an overview of the amazing scope of virtual volunteering today, see how the basic principles of real-world volunteer management still apply, and discover how the real benefit is the blending of onsite and remote volunteering.


Track: Impact and Evaluation

Know and Show Impact
Terry Paulus, Skills-Based Volunteer | Minnesota Historical Society
Karen Kendall, CVA, Volunteer Services Program Specialist | Minnesota Historical Society
Jean Nierenhausen, Director of Volunteers and Interns | Minnesota Historical Society

How do we know and how do we show the impact of our work? Minnesota Historical Society staff struggled with this question and found very few models to follow for volunteer programs. See how we decided what information to gather and how to report it to varied stakeholders.

Valuing Volunteers: Beyond the Independent Sector Rate
Sue Carter Kahl, President | Sue Carter Kahl Consulting
Volunteers make a significant impact beyond their hours served. Explore ways of sharing volunteer value that help communicate volunteer impact and create a case for support for volunteer strategies. This session integrates volunteer research with practitioner experience and provides guidance for developing volunteer metrics that matter.


Track: Positioning the Profession

Advocating for Your Volunteer Program From Within The Organization
Wanda Bailey, Consultant | Wanda Lee Bailey & Associates
Volunteers are critical to accomplishing an organization's mission, yet often the volunteer program and the volunteer manager position are viewed as optional or discretionary. Reinforce the importance and potential of your volunteer program and advance your position as the leader of volunteer engagement by gaining an understanding of internal stakeholder engagement.

Blogging About Volunteer Engagement: How to Say What's Important So Readers Take Notice
Elisa Kosarin, Owner | Twenty Hats
Blogging is a great way to connect with a larger community and build your skills as a thought leader in volunteer engagement.   This hands-on workshop is for anyone who has considered blogging and wants to know how to share their POV and catch the attention of online readers.

Leading the Way: Building Executive Commitment to Volunteer Engagement
Betty Stallings, President | Building Better Skills
Effective volunteer engagement cannot rest on the shoulders of one person. But determining what your executive director needs to know and how you can help them help you can be a challenge. In this session you'll rethink your role as leader of volunteer engagement while building the case and identifying significant steps to ensure key buy-in and support from executive staff.


Track: Professional Development

Oh, the Humanity! Managing Volunteers While Keeping Your Sanity
Betsy McFarland, Principal | Adisa
Hilary Hager, Director of Volunteer Engagement | The Humane Society of the United States

You have the infrastructure, plans, and management in place, but are you prepared for the human element of engaging volunteers? In this interactive workshop, we'll explore the people aspects of volunteer program management, such as helping volunteers overcome resistance to change, coaching volunteers through behavior or interpersonal issues, ensuring alignment with the organization's culture, procedures and expectations, and even letting a volunteer go when necessary.


Track: Volunteer Impact Leadership Series

Recognizing and Retaining Volunteers
MAVA (Minnesota Association for Volunteer Administration)
Presenter: Kate Bottiger, Executive Director | Reach for Resources, Inc. 

Regardless of their motivation for volunteering, all volunteers need and deserve recognition and appreciation for their efforts. This module will explore formal and informal forms of volunteer recognition and essential guidelines to make sure your efforts are on track. You will also learn what you can do as an organization to increase your ability to retain volunteers.